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Terms and Policy

At Xplore Unlimited, customer safety, hygiene, and satisfaction are our top priorities. Please read this policy carefully before making a purchase.

🚫 Returns Policy (No Returns)

Due to the intimate nature of our products, we do not accept returns once an item has been delivered.

This policy is in place to ensure the highest standards of hygiene, safety, and quality for all our customers. Once an intimate product has left our control, we cannot resell or restock it.

By completing a purchase on xploreunlimited.com, you acknowledge and agree to this no-returns policy.

🔁 Replacement Policy (For Defective Products)

All our products are carefully tested before shipping to ensure they are safe, hygienic, and fully functional.

However, if your product does not work as expected, we are happy to help.

You are eligible for a free replacement if:

  • The product is defective or malfunctioning
  • The issue is reported within 7 days of delivery
  • You provide clear proof of malfunction (video or photos showing the defect)

Once verified, we will send you a replacement at no extra cost.

❗ We do not offer refunds for defective items—replacement only.

❌ What Is Not Covered

We do not provide replacements or refunds in the following cases:

  • Change of mind after purchase
  • Normal wear and tear
  • Damage caused by misuse, improper handling, or failure to follow usage instructions
  • Issues reported after the eligibility period

📦 Shipping of Replacement Items

  • Replacement items are shipped free of charge
  • Shipping timelines may vary based on location
  • We will notify you once the replacement has been dispatched

📩 How to Request a Replacement

To request a replacement, please contact us with the following:

  • Your order number
  • A clear description of the issue
  • Photo or video proof showing the malfunction

Contact Email: support@xploreunlimited.com

Website: https://xploreunlimited.com

Our support team will review your request and respond within 24–48 business hours.

🔒 Hygiene & Safety Commitment

For health and safety reasons, all intimate items are final sale. This policy protects every customer and ensures that only brand-new, unused products are delivered.

⚠️ Policy Agreement

By purchasing from xploreunlimited.com, you confirm that you have read, understood, and agreed to this Returns & Replacement Policy.